Refund policy

We really hope you love your Strawberry & Bumble products! However, if you change your mind, we are happy to accept returns within 30 days of receiving your order in exchange for a credit note.

Please note:

• We do not accept returns or exchanges on FINAL SALE / SAMPLE SALE items.
• Refunds are only available for faulty or damaged items, or if the item is not up to standard, and you do not wish to receive a replacement. In such cases, please email us immediately with:
  • An image of the fault/damage
  • A brief explanation of why you wish to request a refund
  • Your order number and packing slip included in the package. Email: support@strawberryandbumble.com.au

To qualify for a return or exchange:

• Items must be in original condition (unused, unwashed, and unaltered).
• Sale items are not eligible for returns, exchanges, or credit notes.

Please keep in mind:

• We do not offer refunds on shipping costs or the costs to return items, unless the item is faulty.
• We reserve the right to refuse returns that do not meet these conditions.
• We are unable to accept returns for items that have been well used, overfilled or damaged due to wear and tear.

For all returns and refund inquiries, please contact us via email: support@strawberryandbumble.com.au