Strawberry & Bumble products are available to purchase in limited drops. To stay informed about new product releases, subscribe to our Insiders List and follow us on social media.

If you have any PR or collaboration-related inquiries, please don't hesitate to reach out to us at pr@strawberryandbumble.com.au.

We're always open to exploring exciting opportunities and partnerships, and we look forward to hearing from you. Your interest in working with Strawberry & Bumble is greatly appreciated, and we're here to assist you with any PR or collaboration requests you may have.

The Strawberry & Bumble Core Collection is a curated selection of our most beloved styles and products. These are the essentials that capture the heart of our brand, designed to be versatile and adored by our customers.

Whether you're looking for classic favorites - like the TikTok viral Lulu or Posie bags - or want to explore the best of what we have to offer, the Core Collection is where you'll find it.

As of 2023, the Core Collection includes Coco, Freya, Posie, Lulu, Lila, Stella, and Pearl.

To keep your Strawberry & Bumble bag looking its best, it's important to take proper care of it.

Spot Cleaning -

1. Start by removing any loose dirt or debris from the surface of the bag. You could use a lint roller or similar to gently brush away the particles.
2. For minor stains or spills, mix a small amount of mild liquid soap or detergent with lukewarm water. Dip a clean, soft cloth or sponge into the soapy solution.
3. Gently blot the stained area of the makeup bag with the damp cloth or sponge. Avoid rubbing vigorously, as it may damage the fabric.
4. Continue blotting until the stain starts to lift. Rinse the cloth or sponge with clean water and blot the area again to remove any soap residue.
5. Allow the fabric makeup bag to air dry in a well-ventilated area. 

Cold Gentle Machine Cycle -

1. Place the empty bag inside a mesh laundry bag to protect it during the wash cycle.
2. Add a small amount of mild liquid detergent specifically formulated for delicate fabrics to the washing machine.
3. Set the machine to a cold or cool water setting and choose the gentle cycle option.
4. Start the machine and allow the wash cycle to complete.
5. Once the cycle is finished, promptly remove the makeup bag from the machine.
6. Do not tumble dry the bag. Instead, gently reshape it and lay it flat on a clean towel to air dry. Ensure it is in a well-ventilated area, away from direct sunlight or heat sources.

General Tips -

• To keep your makeup bag cleaner for longer, we recommend to avoid overfilling your bag and to ensure items are securely closed to prevent leaks.
• Avoid using bleach, harsh chemicals, or stain removers on your fabric makeup bag, as they may damage the fabric or cause discolouration.
• Never wring or twist the bag vigorously, as it can distort the shape and affect the stitching.
• For our towelling range - Like a normal towel, in the circumstance that a loop may become caught on an object, avoid pulling it further. With scissors, cut close to the origin of the thread to remove it. 

We are proud to be based in the picturesque Southern Highlands of New South Wales, Australia.

This enchanting region serves as a constant source of inspiration for many of our product designs. From the captivating Hydrangeas of Berrima to the flourishing Tulips in Bowral, the natural beauty of our surroundings finds its way into the heart of our creations.

We understand that you're eager to know when our restocks will be available. However, specific restock dates can vary for different products and collections. To stay updated on restock information, we recommend the following:

1. Email Notifications: Sign up for our Insiders List. This way, you can receive notifications about restocks and new product releases directly in your inbox.
2. Website Updates: Check our website regularly for announcements about upcoming restocks.
3. Social Media: Follow our social media accounts to get the latest updates, including restock information and sneak peeks.

Please keep in mind that restock schedules can be subject to change, so it's a good idea to stay engaged with our brand through these different channels to get the most up-to-date information on when your desired products will become available again.

Small:

• Small bags are perfect for everyday makeup needs, allowing you to keep your essential cosmetic items organised and easily accessible.
• They can also serve as handbag organisers, helping you maintain order in your larger bags, so you can find your keys, wallet, or other small items quickly.
• Additionally, a small bag can function as an essentials kit, ideal for carrying your must-have items, such as medication, first aid supplies, or personal hygiene products.

Medium:

• Medium-sized bags are versatile and can be used as pencil cases to store pens, pencils, markers, and other stationery items.
• They also work well as makeup bags, offering more space for a wider range of cosmetics and beauty products, including a hairbrush.
• A medium bag can serve as a skincare bag, allowing you to keep your skincare routine essentials organized and protected while you're on the go.

Large/XL:

• Large or extra-large bags provide ample storage space and are suitable for a variety of purposes.
• They can be used for carrying larger cosmetic collections or for storing bulkier makeup items.
• Large bags are also great for travel, as they can accommodate a more extensive selection of toiletries and personal care products.
• Additionally, they are handy for organising and transporting small electronics and cables.
• They can also serve as travel packing cubes, helping you keep your clothing and personal items neatly separated and easy to find during your journeys.

These sizes are designed to accommodate a range of needs, making it easy to keep your belongings organised and accessible, whether you're on the go or simply looking for cute and practical storage solutions.

We ship worldwide (except Ireland, as of December 2022)

All orders are shipped via Australia Post / Australia Post International.

Visit the Australia Post website here to view the most up to date shipping timeframes. 

Shipping times are a guide only and we are not responsible for any unexpected delays caused by circumstances out of our control or by the shipping partner.

SHIPPING TO IRELAND: At this time, we have suspended shipping to Ireland. We apologise for any inconvenience this may cause to our customers in Ireland and appreciate your understanding. If you have any questions or need further assistance, please don't hesitate to reach out to us. We are committed to providing the best service possible and hope to resume shipping to Ireland in the future. Thank you for your continued support.

We aim to dispatch all orders within 1-3 business days of purchase.

We only dispatch on business days - Monday to Friday. Orders placed during the weekend will be shipped the following business day.

Please note - during peak times, order processing may increase due to the high volume of orders.

We're pleased to offer free standard shipping to the following regions based on order value:

• For Australia, orders over $60 AUD are eligible for free standard domestic shipping.
• For New Zealand, orders over $64 NZD are eligible for free standard international shipping.
• For the USA, orders over $100 USD are eligible for free standard international shipping.
• For Canada, orders over $134 CAD are eligible for free standard international shipping.

If you have any questions or require further information about our shipping policies, please feel free to reach out, and we'll be happy to assist you.

Once your order has been dispatched, a dispatch notification with tracking details will be sent to the email provided at checkout. You are to able to use these details to track your order via the Australia Post website here.

If you need assistance regarding the tracking of your order, please contact us via support@strawberryandbumble.com.au

All orders are shipped via Australia Post / Australia Post International.

Visit the Australia Post website here to view the most up to date shipping timeframes. 

Shipping times are a guide only and we are not responsible for any unexpected delays by the shipping partner.

We only have a small window to update the address before a parcel is shipped.We understand that your order is a priority, and our team works diligently to pick, pack, and ship it promptly. However, please be aware that we cannot guarantee that we'll be able to update your delivery address once the order is in the packing process.

If you realise that you've entered incorrect shipping details or need to make changes to your address, please contact us as soon as possible via support@strawberryandbumble.com.au

We provide both Standard and Express international shipping options to customers around the world (with the exception of Ireland). To determine the cost of shipping for your order, please follow these steps:

1. Add the items you wish to purchase to your shopping cart.
2. Proceed to the checkout page.
3. Enter your shipping details, including your destination address.
4. The system will calculate the shipping cost based on your location and the shipping method you select (Standard or Express).

This allows you to see the exact shipping cost for your order before making your purchase. If you have any questions or encounter any issues during this process, please feel free to contact our customer support for assistance.

We will send you a tracking number to the email address you provided during checkout once your order has been dispatched. If you haven't received a tracking number, please follow these steps:

1. First, double-check the expected dispatch timeframe that we provided. We aim to dispatch all orders within 1-3 business days of purchase.
2. Be sure to check your email's junk or spam folder. Sometimes tracking emails end up there.
3. If you still can't find your tracking number, please contact us via support@strawberryandbumble.com.au. It's possible that there may have been an issue with the email address you provided at checkout, and we may need to update your details in our system.

We're here to help, and we want to make sure you have all the information you need to track your order. Please don't hesitate to reach out if you encounter any difficulties.

If your shipping time has exceeded the advised timeframe provided by Australia Post, we kindly advise you to file a claim via the Australia Post website. If they are unable to offer you a solution, please contact support@strawberryandbumble.com.au once the claim has been filed and our team will assist you.

We aim to dispatch all orders within 1-3 business days of purchase.

We only dispatch on business days - Monday to Friday. Orders placed during the weekend will be shipped the following business day.

Please note - during peak times, order processing may increase due to the high volume of orders.

If your parcel is flagged as undeliverable, uncollected, or if an incorrect or incomplete address is provided during checkout, it may be sent back to the sender. You can track this return process through your Australia Post tracking link, but we cannot provide a specific timeframe for how long it will take to process through the postal system.

Once your order returns to us, we will get in touch with you to work out the details for a new shipping label and to coordinate the re-delivery of your order.

We appreciate your understanding and cooperation in resolving any shipping issues, and we're here to assist you throughout the process.

We do not have any active discounts or promotions at this time. We always strive to offer our products at the best possible prices while maintaining their quality and value.

We want to ensure transparency and provide you with the most up-to-date information regarding our current offerings. If you have any questions, please feel free to reach out, and we'll be happy to help in any way we can.

Regrettably, the fabric used for our beloved Bloom bag is no longer available. This means that we can no longer produce this specific bag. We understand that the Bloom bag holds a special place in the hearts of our customers, and we share your disappointment about this situation.

While we can't replicate the exact bag, we are continually working on creating new and exciting products. Thank you for your understanding, and we look forward to bringing you more beautiful items in the future.

We hope that you will be delighted with your Strawberry & Bumble purchase.

Faulty or wrongly sent items are eligible for a return within 30 days after the shipment arrival date.

Strawberry & Bumble does not accept change of mind refunds, exchanges or returns. 

Our full Returns and Refund Policy can be viewed here

If you believe you are eligible for a return, you can contact us at returns@strawberryandbumble.com.au.